Questions after hours
A visitor with a question at midnight finds nobody to ask and leaves without buying.
Solutions by sector
Advise every visitor to your store, after hours too
An AI agent in your store's chat that recommends products with photo and price, helps with sizes and checks order status. When needed, it hands the conversation to your team.
Hi, do you have this black dress in size M?
Searched the catalog: size M in stock, card with photo and priceAI
Yes, we have it in size M. If you're between two sizes, tell me your measurements and I'll guide you with the size guide.
Thanks. And where is my order from last week? I want to exchange a size
Checked the order status: shippedAI
Your order has already shipped. For the size exchange I'm handing you to someone on the team, who can see the whole conversation.
Handed over to Camila, customer service, with the full historyAdvisor
CamilaHi, I'm Camila. I can see your order: as soon as it arrives, I'll help you with the size exchange.
Size exchange being handled by the teamAdvisor
What happens when nobody answers in your store
Guessing sizes
Without someone to guide them, customers hesitate between two sizes, or buy and then return.
"Where is my order?"
Your team answers the same question about shipping and order status over and over.
Policies repeated by hand
Shipping, returns and promotions explained one by one in every chat and every email.
What DatiHub solves in e-commerce
AI sales assistance
An agent that recommends products from your catalog and shows them in the chat as cards with photo and price.
Connected catalog
Products imported from your store or a feed: the agent searches by features, sizes and stock.
Order status
Customers ask about their order and get the answer in the same conversation.
Policies from your information
Shipping, returns and promotions in a knowledge base you edit in minutes, without touching the agent.
Team of agents
A coordinator routes each question to specialists, such as sales, sizes and support.
Web chat in your store
Installed with one line of code or with the PrestaShop module, as a bubble or embedded, in Spanish, English and French.
DatiHub modules for this sector
- Web chat channel
- AI agent
- Team of agents
- Product catalog
- Handover to people
- Transactional emails
Real case: MesDessous
MesDessous, an online lingerie store in France built on PrestaShop, serves shoppers in its web chat with an AI sales assistant: it recommends products with cards, guides sizes, checks order status and answers questions about store policies, with a team of agents (sales, sizes and support) that speaks French.
- Product recommendations with product cards
- Size guide and store policies
- Order status
- Team of agents: sales, sizing and support
Frequently asked questions
Which stores does it work with?
For PrestaShop (1.7 and 8) there is a module that installs the chat on every page, and the catalog is imported from the store or from a feed. Any other store connects through its API or a custom microservice.
Does it answer in several languages?
The web chat comes in Spanish, English and French, and the agent is configured with its own instructions. MesDessous, for example, serves its customers in French.
What happens if the AI cannot answer?
The agent answers from your knowledge base and your catalog, and when needed hands the conversation to a person with the full history, in the DatiHub panel or in your helpdesk.
How do we start?
With a focused pilot, such as size guidance or order questions, measured with the widget funnel and the AI cost per conversation before growing.