A conversational agent platform that serves your customers on your website and on WhatsApp, 24/7, combining AI, guided flows and handover to people.
Book an assessmentTruly hybrid
Each conversation can go through a fixed flow, an AI agent or a person, and move between them without losing the history.
Connected to your business
The agent checks catalog, orders, stock, CRM or any of your APIs, and records the results in your systems.
Measurable and under control
Every conversation is traced step by step, with funnel analytics, AI cost and quality review.
Channels
Each contact keeps a single conversation per channel, even across several flows.
WhatsApp Business
Official Meta API: several numbers per company, buttons and lists, files and approved templates.
Web chat
Installed with one line of code. Floating bubble or embedded, in Spanish, English and French, with replies that type out live.
PrestaShop stores
A module installs the chat on every page of the store (PrestaShop 1.7 and 8).
Instagram
Direct messages.
Telegram
Bots and messages.
AI agents
They talk in natural language with Claude (Anthropic) and OpenAI models, directly or through AWS Bedrock.
Configured without code
Instructions, model, creativity and reply length per flow.
Teams of agents
A coordinator routes each question to specialists, for example sales, sizing and support.
Built-in tools
Search the knowledge base or products, look up the contact, schedule a follow-up, send an email or hand over to a person.
Product cards in the chat
Cards with photo and price when the agent finds products.
Critical events
Keywords such as an adverse event or a serious complaint alert the team and can close the conversation.
Cost under control
AI usage is measured per conversation and turned into money.
Guided flows and handover
For what must always come out the same: menus, forms, surveys, booking and consent, in a visual editor.
Actions after each step
Send an email, call an API, create a contact or a task in the CRM, schedule a follow-up or record consent.
Main menu
A first menu routes to sales, support or warranties; users go back by typing “menu”.
From flow to AI and back
The conversation moves to the agent with every answer given, and back to a flow when needed.
Handover to people
To the DatiHub inbox and live chat, or to your CRM or helpdesk.
Flow triggers
By the user, manually, by conditions or every N days, plus bulk sends to a list.
Version history
Every change keeps a copy you can roll back to.
Knowledge base and catalog
The agent answers with your company’s real information, not guesses.
Knowledge by topic
Shipping, returns, promotions, hours, policies and FAQs, editable in minutes.
Several sources
Files, API uploads or a synced XML feed.
Two query modes
The whole knowledge base in context for medium bases, or semantic search with AWS Bedrock for large ones.
Product catalog
Imported from your store: the agent searches by features and checks sizes, stock and orders.
Integrations
Any REST API connects as an agent tool or a flow action, with secrets kept out of the database.
Artificial intelligence
Claude (Anthropic), OpenAI and AWS Bedrock.
CRM and ERP
Odoo and Dolibarr already connected; any other via API or microservice.
E-commerce
PrestaShop (chat and catalog); any other store via API or microservice.
Email
Brevo and Mailjet.
Signed webhooks
13 events, such as conversation start or abandonment, handover or a connector going down, with retries.
Connector health
If an integration fails an alert opens, and another when it recovers.
Operations and analytics
Your team runs everything from a web dashboard: conversations, contacts, settings and metrics.
Timeline
Every step is recorded: what the AI said, what it checked, which action it ran and when it handed over.
Quality control
Rate conversations, leave notes, tag them and see a review summary.
Over 30 metrics
Funnels, drop-off points, handover rate, AI cost per conversation and widget usage.
Chatbot tester
Test a flow before publishing it.
Contacts
A profile per contact, bulk upload, custom fields and tags.
Scheduled tasks
Automatic follow-ups, closing inactive conversations and scheduled sends.
Platform and security
Each client runs on its own instance with its own database: one company’s data never sits with another’s.
Dashboard roles
Super admin, admin and operator.
Protected credentials
WhatsApp keys are stored encrypted (AES-256) and webhooks are signed.
Managed from Claude
Around 60 actions per client to edit flows, prompts, templates and widgets by talking to Claude, with history and rollback.
Documented API
Everything the dashboard does is available through the API.
A proposal built for you
Each proposal combines modules on a common base with dashboard, conversations, analytics and user roles. We do not publish prices: we quote each case.
Book an assessment- WhatsApp channelA fit if you mostly serve customers on WhatsApp
- Web chat channelA fit if you have a store or a website with traffic
- AI agentA fit if you want 24/7 service in natural language
- Team of agentsA fit if your questions are of very different kinds
- Guided flowsA fit if you need identical or regulated processes
- Product catalogA fit if you sell online
- CRM integrationA fit if you already use Odoo or Dolibarr
- Custom connectorsA fit if you have your own stock, booking or order systems
- Handover to peopleA fit if you have a support team
- Campaigns and follow-upsA fit if you run reactivation or follow-up programs
- Critical eventsA fit if you work in healthcare or a sensitive sector
- Transactional emailsA fit if you send confirmations or summaries
- Internal assistantA fit if you want to train or support your employees